As you may have seen, the NHS published a “Delivery plan for recovering access to primary care” on 9th May. Please note that the initiatives in this plan – including new services from pharmacies – have not started yet. They will come into effect over the coming months.
In the meantime, please continue to contact us, or use other NHS services, in the appropriate way.
What we do when you contact us
When you contact us, our practitioners assess how urgent your needs are.
Urgent needs: if your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. If you contact us in the afternoon, we may contact you on the following day, but only if we decide that it is appropriate to wait.
Non-urgent needs: if we decide that your need is not urgent, but requires a telephone or face-to-face appointment, we will schedule this within two weeks.
Where appropriate, we will signpost you to community pharmacy or other local services.